At Lovely Blooms Store (operated by Dobies), we’re dedicated to making your gardening experience as delightful as our vibrant 9cm potted bedding plants and exquisite dahlia blooms. Below you’ll find all the details about our shipping and returns policies to ensure your complete satisfaction.
Shipping Information
We ship globally (excluding some remote areas and parts of Asia) using reliable carriers to ensure your gardening essentials arrive in perfect condition.
Shipping Options:
- Standard Shipping (£12.95):
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after dispatch
- Free Shipping (orders over £50):
- Carrier: EMS
- Delivery time: 15-25 business days after dispatch
All orders are processed within 1-2 business days before dispatch.
Our Returns Promise
We want you to be completely happy with your gardening purchases, whether you’ve chosen our premium begonia seeds or decorative planters. If you’re not satisfied, we offer a straightforward returns process.
Key Points:
- Return window: 15 days from receipt of order
- Items must be in original condition with packaging
- Customers cover return shipping unless the error is ours
Non-Returnable Items
Due to their perishable nature, we cannot accept returns on:
- All live plants including:
- 9cm Potted Bedding Plants
- Bedding Plants
- Cottage Garden Plants
- Container Plants for Pots & Planters
- Dahlia Plants
- Delphinium Plants
- Begonia Plants
Seeds (like our antirrhinum seeds and cosmos seeds) may be returned if unopened in their original packaging.
How to Return an Item
- Contact Us: Email our customer care team at [email protected] within 15 days of receiving your order. Include your order number and reason for return.
- Wait for Approval: We’ll respond within 2 business days with return instructions and an RMA number.
- Package Your Return: Securely pack the item(s) using original packaging if possible. Include a copy of your order confirmation.
- Ship Your Return: Send to: Lovely Blooms Store Returns
17 Cardiff Rd
Newport, GB NP8Q 8RO We recommend using a trackable shipping service.
Refund Information
Once we receive and inspect your return:
- Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Processing times:
- Credit/Debit Cards: 5-10 business days
- PayPal: 3-5 business days
Original shipping fees are non-refundable unless the return is due to our error.
Exchange Policy
We’re happy to exchange items for a different size or variety (subject to availability). Follow the same return process, clearly stating in your email that you’d like an exchange and specifying your preferred replacement item from our selection (such as decorative planters or cannas & grasses). We’ll cover the cost of shipping the replacement item to you.
Damaged or Incorrect Items
If your items arrive damaged or incorrect, please contact us immediately at [email protected] with photos of the damaged product and packaging. We’ll arrange for a replacement or refund at no additional cost to you.
Return Request Template
To help expedite your return, please use this template when contacting us:
Subject: Return Request - Order #[Your Order Number]
Dear Lovely Blooms Store Team,
I would like to request a return for the following item(s) from my order #[Your Order Number]:
- [Product Name]
- [Quantity]
- [Reason for Return]
I understand that live plants cannot be returned, and confirm this return is for [non-plant item/seeds]. Please advise next steps for completing this return.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Shipping Address]Questions? Our gardening enthusiasts are here to help! Contact us at [email protected] with any questions about returns or exchanges.
Happy gardening from all of us at Lovely Blooms Store!